Shipping policy

Our Whipped Shea butter uses a combination of Shea Butter, Sweet Almond Oil and Coconut Oil. Shea butter has a melting point of 95 degrees Fahrenheit and Coconut Oil's melting point is 76 degrees Fahrenheit. 

 

It is best to store our Whipped Shea Butter products in cooler room temperatures from 68-76 degrees Fahrenheit.

 During the spring and summer seasons especially we take general precautions when shipping Whipped Shea Butter. We ship the Whipped and Raw Shea Butter frozen and use temperature control pouches to maintain the temperature.

We highly recommend ordering our whipped products to be delivered to an address where items will NOT be left in the heat for long periods of time.

This should not at all discourage customers from ordering our super moisturizing butters! A great characteristic of natural butters and oils are that they retain their qualities in both liquid and solid forms. They can easily be transformed back to a more solid form by refrigeration (gently stir cream first) or just storing them in a cool, dark place.

 We recommend utilizing USPS 2-3 Day Priority Mail to ensure speedy delivery. To ADD "Confirmation Signature" as it allows you or a member of your household to sign for your package so your package never sits in your mailbox. The current USPS Confirmation Signature online rate is $2.60.

An alternative to adding "Confirmation Signature" is to contact your local post office and request your package to be held for pickup!

 After placing your order, please check your emails for your order confirmation as well as tracking information and delivery status. If you decide not to add the Confirmation Signature option to your package, we encourage you NOT to leave any of your Borne Real products sitting outside in the heat.